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Privacy Policy

At Neu Edge, your privacy matters. This policy explains how your personal information is collected, used, and protected when you visit our website, schedule a session, or download a resource—especially via platforms like Wix, Acuity, Zoom, Google Workspace, and Google Chat.

 

1. What We Collect

When you engage with us through our website or coaching services, we may collect:

  • Personal Information: Name, email address, phone number, and any details you voluntarily provide when filling out forms, booking sessions, or joining our email list.

  • Coaching Data: Notes taken during coaching sessions (with your knowledge), used solely to support your coaching goals.

  • Website Analytics: General browsing behavior such as page visits, session duration, and referring URLs, collected through tools like Wix Analytics and Google Analytics.

  • Scheduling & Forms: Information collected through Acuity Scheduling (intake forms, session type, availability) to book and manage appointments.

  • Communications: Messages sent through Google Chat, email (via Google Workspace), or forms may be stored to maintain context and continuity in our coaching relationship.

  • Payment Information: Securely processed by third-party providers (e.g., Stripe, PayPal, Wix Payments). We do not store full payment details on our servers.

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2. How We Use Your Info

We use the information you provide to:

  • Deliver and personalize coaching services

  • Communicate with you about sessions, forms, or resources

  • Improve your experience on our website and in sessions

  • Share relevant updates or offers (when you’ve opted in)

  • We do not sell or share your personal data with third parties for advertising purposes.

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3. Platform-Specific Information

Wix (Website Hosting)

  • Our site is hosted on the Wix.com platform. Wix stores data securely behind a firewall and uses HTTPS encryption.

  • Wix may place essential cookies to enable site functionality.

  • View Wix’s Privacy Policy for more details.

Acuity (Scheduling)

  • We use Acuity Scheduling to manage bookings, forms, and availability.

  • Intake forms may collect session-specific information to help tailor coaching.

  • View Acuity’s Privacy Policy (via Squarespace).

Zoom (Session Delivery)

  • Coaching sessions may be held via Zoom. Sessions are not recorded unless agreed upon in writing.

  • Zoom may collect device and session data in accordance with their Privacy Policy.

Google Workspace & Google Chat (Communication & Admin)

  • We use Google Workspace for emails, calendar invites, file storage, and document collaboration.

  • Some communication may occur via Google Chat, particularly for ongoing clients.

  • Google’s systems are encrypted and governed by their Privacy Policy.

 

4. Confidentiality in Coaching

  • Everything shared in coaching remains confidential and will not be disclosed unless:

  • You give written consent

  • There is a legal or safety obligation

  • Disclosure is required by law or court order

 

5. Your Rights

You have the right to:

  • Request a copy of your data

  • Ask for corrections or deletions

  • Unsubscribe from communications at any time

  • Opt out of non-essential tracking and analytics

  • To exercise your rights, contact us at info@neu-edge.co.

 

6. Cookies & Tracking

We may use cookies and similar tools to provide a smoother website experience. You can disable cookies or adjust your privacy settings through your browser.

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Effective Date: March 31, 2025
Contact: info@neu-edge.co

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